Frequently asked questions...

 

What benefits are there to logging in?

Logging in allows you to access your account, create a Wish List as you shop, keep track of orders and invoices, and makes your checkout process quicker and easier.

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I've forgotten my password, what do I do?

On the login page click the forgotten password link. Then enter your email address and we will send you a temporary password. Once this has been entered, you'll be asked to enter your new password.

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Am I able to amend my order once it has been submitted?

No. Once 'submit order' is clicked, your order is sent straight away to our warehouse to process for delivery. You cannot then amend or cancel the order.

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How do I return an item?

Customer satisfaction is our highest priority, so we have made our returns process simple:

Jewson offers a 30 Days Peace of Mind Returns Policy. Items should be returned unused, in a saleable condition, with their original packaging and with all component parts and any promotional items.

  1. Simply call our customer service team on 0800 197 8071 to let us know you want to return an item.
     
  2. Return your product to your local branch, remembering to bring your original order invoice.  Please see our Branch Finder for details of your local Jewson branch.

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How do I return faulty items?

We offer a 30 day faulty goods returns policy. If you find a product(s) to be faulty within 30 days of receiving the item(s) please contact our customer service team on 0800 197 8071 to discuss the fault.

When returning a faulty product please make sure that you return all component parts and any promotional items received. You should also include your invoice.  You can get a copy invoice by calling our customer service team on 0800 197 8071.

If you purchased the item more than 30 days ago our aim is to get the problem put right as quickly as possible. In most instances we will replace the item with the same or an equivalent model under the manufacturer’s guarantee (where the manufacturer’s guarantee still applies).

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Can I have my order delivered to a different address?

Yes. There is an opportunity for you to enter the delivery address that you require on the address page of the Checkout. Or, if you are registered with Jewson Tools Direct, you can add in additional addresses in 'My Account'.

We are unable to deliver to Post Office Boxes as we require signatures upon delivery of the goods.

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Can I track my order?

Yes. As soon as your item has been dispatched you will receive an email that details the courier's details and your consignment number. Use this number to track your order.

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Why is my order sometimes delayed?

We dispatch thousands of orders every week to our customers throughout the UK for next day delivery. In a small number of cases parcels could possibly be delayed. However we are very proud of the fact that most orders received by 4pm will be delivered next day (to next day delivery areas).

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How do I know my promotion code has been accepted?

You will see that the promotional discount has been applied in your basket. A summary of the promotion will be displayed.

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Can I see prices excluding VAT?

Yes. There is a link at the top right of each page whereby you can control the prices to be exc. VAT or inc. VAT.

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Can I use the website to reserve items at my local branch?

Yes but they must be paid for online. You can use the website to purchase items and then choose a branch from which to collect them.

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